Managing Enquiries

Every new client conversation lands on your Enquiries page. Where to find it Sidebar → Enquiries. Badge shows unread count. The list - Client, latest message, status, unread dot - Most recent at the top Opening a chat Click an enquiry to see: - The full conversation - Their form answers and reference images - Action buttons (status, create booking, view client) Status - New — not yet replied to - In Progress — talking - Booked — booking created - Closed — done or not going ahead Turn into a booking Click Create booking — wizard opens pre-filled. Status auto-changes to Booked. Privacy Client emails are hidden by default — reveal via Contact details. One chat per client Later enquiries land in the same thread — full history in one place. Tips - Reply within 24 hours. - Close finished enquiries to keep your list clean.